Marriage Savers Frequently Asked Questions

You can contact The Marriage Savers in two ways:

1. Call us at (403)590-7689
2. Email us at contact@themarriagesavers.ca

In return we will provide you with 2 different days for an in-home consultation (estimate).

Prospective clients and Gloria Juarez, the owner of The Marriage Savers, will meet at the client’s home for a consultation that generally lasts between 30 to 45 minutes. During the consultation the following items will be discussed:

• We’ll review your household needs as well as the policies, service guides, payments options, schedules of The Marriage Savers and address any questions you might have.

• A quote will be developed and available for your review within 2 business days. Once reviewed and approved, we will arrange a date for services to begin.

A set of keys, garage or alarm codes are to be provided to Gloria Juarez upon the arrangement of the cleaning service. Please note that we do not make secondary or follow up visits to pick up or drop off keys or to pick up payments. If pick up or drop off service are requested, you’ll be charged $10 for each visit.

Please keep in mind that the consultation is a time for all parties to meet and share information regarding the servicing of the home. Not all cleaner-client matches are appropriate; therefore, we reserve the right to decline services.

We do service Calgary and surrounding areas. For areas that are more than 1 hr. from the city, a gas fee will be applied.

The Marriage Savers will provide limited or no services during incidents of inclement extreme weather. Limited or delayed service may occur in extreme thunderstorms, in dangerous cold or hot conditions and in any city declared a weather emergency.

Generally, we send a team of 2 people and sometimes 3. For larger jobs we have the flexibility to send the appropriate amount of staff to accommodate special needs. All of our staff has their police clearance checked to ensure that your home is secure.

Important note: personnel supplied by The Marriage Savers are deemed employees of The Marriage Savers and will not, for any purpose, be considered employees or agents of the costumer.

We conduct police background checks, we verify job history, and interviewed in-person on every prospective employee. Our outstanding record of quality hiring and our low employee turnover make us one of the safest services worthy of your trust.

No, it’s not expected, but it is greatly appreciated for a work well done.

Hourly rate

Calgary      $45 / hour / cleaner + gst

Okotoks, Cochrane, Chestermere, Airdrie       $48 / hour / cleaner + gst

A 3 hrs of minimum cleaning services apply in every visit.

Basic cleaning supplies are provided by The Marriage Savers (exceptions: special cleaning products the client provides).

We bill hourly based on the amount of time spent cleaning the home. As such, costs may vary from the original cleaning estimate.

Please text or email and wait for a confirmation, for all cancellations (48 hours is the best). Please be sure of all dates and times when you email or text in your request.

Calling to cancel on the morning of a schedule visit or two hours prior to the visit is inappropriate. We understand that emergencies arise, and that you may need to occasionally cancel services with less than 48 hours notice. However, please reserve such cancellations for emergencies only.

Non emergency cancellations or regular cancellations may result in a cancellation fee of 50% of your regular cleaning fee.

For first time or one time cleaning a deposit of 50% will be required to start the work and the rest upon receipt of the invoice.

Payment options:

• Payment may be made by cash, email money transfer (company’s preferred method) or cheque. Make cheque payable to The Marriage Savers.
• PayPal is reserved to the purchase of Gift Certificates ONLY.

The Marriage Savers offers a $25 discount on your next visit or a gift certificate from your favorite coffee retail store (Tim Hortons, Starbuck, etc) for all referrals that get an in home consultation and sign for at least one cleaning with us. This is our way of saying thanks to our wonderful and committed clients and friends!

While our team members are trained on proper cleaning procedures, if anything were to get broken as the result of something one of our team members did while cleaning – we want to step up to make it right.

That means trying to as quickly as possible to either repair or replace it – and because all of our team members are insured, we would file a claim whenever necessary to help resolve the situation.

The Marriage Savers is licensed, insured, bonded and WCB covered.

The Marriage Savers is committed to delivering a maid service program of the highest quality and reliability. We bring together the best people, most effective methods, highest quality supplies and latest equipment to deliver on this commitment.

100 % Satisfaction Guarantee

If after we clean, you notice a mistake, or simply anything you believe does not meet the standards for exceptional quality we promised, just let us know within 24 hrs. and we’ll come out and re-clean it for free.

Our # 1 job is getting and keeping you delighted!

Please take a few minutes the night before your schedule cleaning to pick up loose items off the floor like clothes, toys, and other household items. The fewer items we have to pick up, the more we can focus on cleaning your home.