Marriage Savers Frequently Asked Questions

You can contact The Marriage Savers in two ways:

1. Call us at  (403)590-7689
2. Click  here to send us email

In return we provide you with 3 different days for an in home consultation (estimate).

Prospective clients and Gloria Juarez, the owner and service provider of The Marriage Savers, will meet at the client’s home for a consultation that generally lasts between 30 to 60 minutes. During the consultation the following items will be discussed:

• We’ll review your household needs as well as the policies, service guides, payments options, schedules of The Marriage Savers and address any questions you might have.

• A quote will be developed and available for your review within 3 business days. Once reviewed and approved, you and Gloria Juarez will arrange a date for services to begin.

A set of keys, garage or alarm codes are to be provided to Gloria Juarez upon the arrangement of the cleaning service. Please note that we do not make secondary or follow up visits to pick up or drop off keys or to pick up payments. If pick up or drop off service are requested, you’ll be charged $10 for each visit.

Please keep in mind that the consultation is a time for all parties to meet and share information regarding the servicing of the home. Not all cleaner-client matches are appropriate; therefore we reserve the right to decline services.

The Marriage Savers provides residential cleaning service to the residents of the City of Calgary & Area. We also do janitorial and post – construction cleaning. Approximately 75 percent of our clients are families with multiples responsibilities: working, children, family activities, and involvement with the community events.

The remaining 25 percent of our client base consist of one person households in which the resident works away from home an average of 8 to 9 hours per day.

The Marriage Savers generally provides services between 8am to 5pm, Monday through Friday. Also Saturdays upon special requests and subject to availability . Each home is assigned a time during the day for cleaning. Our team members do their very best to stick as closely to those stat times as possible. However, the arrival time may vary slightly due to things such as traffic, or if our team members find they need to spend a little longer at a home to handle a special request.

Business hours for voice mail are between 9am to 7pm, Monday through Friday. E-mail may be sent at any time. When phoning or emailing reservations, always wait for a confirmation. Our general response time is 48 hours.

Visits depend on the needs of your household.

The Marriage Savers will

• Give you a schedule for your cleaning visit, with 1 or 2 days variance to allow for any inconvenience we may have (accidents, inclement extreme weather, etc).
• Bring in mail and newspapers if asked to do so.
• Make up beds, pick up toys, clothes or other items if requested.
• Maintain clients house keys and alarm codes in a fireproof safe box at the residence of Gloria Juarez, proprietor.

The Marriage Savers will not:

• Provide service during the summer months to homes without adequate air conditioning.
• Provide service during the winter months to homes without adequate heating.
• Provide service to households during the times that the house is occupied by unsupervised minor children.
• Operate your motor vehicle.
• Throw circuit breakers or replace fuses.
• Let in people such as water meter readers, UPS drivers, and so forth, unless it is requested in writing.
• Access your answer machines.
• Exchange keys other than with the client.
• Sell or share residential or email addresses, names, or telephone numbers with any other company or organization.

The Marriage Savers will provide limited or no services during incidents of inclement extreme weather. Limited or delayed service may occur in extreme thunderstorms, in dangerous cold or hot conditions and in any city declared a weather emergency.

Generally, we send a team of 2 people and sometimes 3. For larger jobs we have the flexibility to send the appropriate amount of staff to accommodate special needs. All of our staff has their police clearance checked to ensure that your home is secure.

Important note: personnel supplied by The Marriage Savers are deemed employees of The Marriage Savers and will not, for any purpose, be considered employees or agents of the costumer.

Delivering high – quality cleaning services depends a great deal on the cleaner service’s ability to send out only properly trained cleaning personnel who received regular inspections and direction from the manager.

At The Marriage Savers, all of our team members are trained and experienced in the latest, safest and most effective methods for cleaning homes.

We conduct criminal background checks on every prospective employee, we verify job history, and conduct employment verifications. Our outstanding record of quality hiring and our low employee turnover make us one of the safest services worthy of your trust.

No, it’s not expected, but it is greatly appreciated for work well done.

Residential Quotes are charge by the hour: $45 / hour / person + gst in Calgary

For cleanings outside the city of Calgary like Okotoks, Cochrane, Chestermere, Airdrie, etc a gas fee will be charge and could be between $10 to $15 per visit. A 3 hrs of minimum cleaning services apply in every visit.

Basic cleaning supplies are provided by The Marriage Savers (exceptions: special cleaning products the client provides).

We bill hourly based on the amount of time spent cleaning the home. As such, costs may vary from the original cleaning estimate.

Example: if your cleaning estimate says 9 hours total of work, this means:

2 cleaners will work 4.5 hours each.

3 cleaners will work 3 hours each.

If we need to add more time it will be also divided by the people working that day.

Please call us to inquire about Janitorial and Post-Construction’s rates.

The Marriage Savers differentiates our levels of cleaning by offering two packages. Our cleaning packages are designed to fit every budget and take the guesswork of deciding what services you need. Contact us for a complete specifications list for each of the packages listed below:

Precise Cleaning (most popular): Attention to the smallest details. Using extra care and time to ensure we are cleaning with the greatest precision.

Light Cleaning (comprehensive cleaning): this package is for those who need a clean and tidy home without breaking the budget!

And once a year, or twice, depending on your cleaning needs:

Deep / Spring Cleaning: An extensive cleaning designed to thoroughly clean your home from top to bottom.

When starting a new residential cleaning account we are often asked why we charge more for the “first time” cleaning. The answer is that we don’t know the house and needs extra time to remove extra soil and build – up. Our staff may spend up to 50% more than a maintenance cleaning quote.

A customer who has never had their home professionally cleaned before is likely to have soil build – up throughout the house. We take the time to properly remove this build – up so that we are starting out with a “fresh palette”. Removing the build – up and grime is essential before we can get a home to look its best, and then keep it there. Once the home has had a careful cleaning it will be faster and easier for our team to go in and clean during the regularly schedule time.

To schedule a cleaning visit, please phone or email your reservation by 10pm Friday for the following week. We can sometimes accommodate unplanned requests if we have a cancellation. However, we can rarely do so with less than 48 hours notice.

Please phone or email and wait for a confirmation, for all cancellations (48 hours is the best). Please be sure of all dates and times when you email or phone in your request. Calling to cancel on the morning of a schedule visit or two hours prior to the visit is inappropriate. We understand that emergencies arise, and that you may need to occasionally cancel services with less than 48 hours notice. However, please reserve such cancellations for emergencies only.

Non emergency cancellations or regular cancellations may result in a cancellation fee of $50.

For first time or one time cleaning a deposit of 50% will be required to start the work and the rest upon receipt of the invoice. You will be contacted by e-mail, a phone call or text to remind you about your next cleaning 48 hours in advance.

If one cleaning day is cancelled, it will probably be necessary for us to charge extra time on our next visit in order to ensure that the cleaning is kept up to your standards.

Payment options:

• Payment may be made by cash, email money transfer (company’s preferred method) or cheque the same day you received the service. Make cheque payable to The Marriage Savers.
• PayPal is reserved to the purchase of Gift Certificates ONLY.

In cases of frequent late payments, The Marriage Savers reserves the right to terminate services.

The Marriage Savers offers a $25 discount on your next visit or a gift certificate from your favorite coffee retail store (Tim Hortons, Starbuck, etc) for all referrals that get an in home consultation and sign for at least one cleaning with us. This is our way of saying thanks to our wonderful and committed clients and friends!

While our team members are trained on proper cleaning procedures, if anything were to get broken as the result of something one of our team members did while cleaning – we want to step up to make it right!

That means trying to as quickly as possible to either repair or replace it – and because all of our team members are insured, we would file a claim whenever necessary to help resolve the situation.

The Marriage Savers is licensed, insured, bonded and WCB covered.

The Marriage Savers is committed to delivering a maid service program of the highest quality and reliability. We bring together the best people, most effective methods, highest quality supplies and latest equipment to deliver on this commitment.

100 % Satisfaction Guarantee

If after we clean, you notice a mistake, or simply anything you believe does not meet the standards for exceptional quality we promised, just let us know within 24 hrs. and we’ll come out and re-clean it for free.

Our # 1 job is getting and keeping you delighted!

Please take a few minutes the night before your schedule cleaning to pick up loose items off the floor like clothes, toys, and other household items. The fewer items we have to pick up, the more we can focus on cleaning your home.